Terms and conditions | usformrenew.com

Effectiveness date: March 2025

1. General

The present website is owned and operated by , which is a private company with TAX ID number , and its registered office at: - and contact email: info@usformrenew.com (hereinafter, “We”, “The Company”).

The Company is not affiliated with, sponsored, or operated by any embassy or consulate and/or any competent governmental agency or entity.

These Terms and Conditions explain the contracting conditions of our private professional assistance services offered through this website (hereinafter, "the/our Services").

By making payment for our services, you make a clear statement that you have read, accepted and agreed to be bound by these Terms and Conditions. Please read these Terms and Conditions carefully before paying for our private fee for our professional assistance services (contracting our services). In case of doubts or questions regarding these Terms and Conditions, or to know more about how they affect you, please contact our Customer Service Department via:

Contact Form

email: info@usformrenew.com

The confirmation of the payment of our service fee automatically confers the User the status of Customer and his/her bonding with these Terms and Conditions (hereinafter, “You” or “the Customer”).

To access and use our website you must be an adult and have the legal capacity to enter into contracts, according to the applicable national laws and regulations of your birth or residence country (the "User"). Those who do not comply with this requirement will not be considered as Users, with the consequences derived from this.

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User and/or Customer. The updated version of these Terms and Conditions will be effective immediately, at the same time it is published on this website. Therefore, we strongly advise to review the Terms and Conditions prior to contracting our services in order to acknowledge the latest version before the purchase of our Services.

These Terms and Conditions will always be available on this website so that the User and/or Customer can consult them at all times. Likewise, the Customer can also request a copy of the latest updated version of this Terms and Conditions at any given time.

2. Our professional assistance services

The Company offers private services of professional assistance in the process of fulfilling and submitting application forms for various travel and general documents, which may include:

(i) support in the process of filling out the application form;
(ii) verification that the individual has filled out the application form correctly and completely, contacting him/her in the event that it is considered necessary to confirm or correct the information provided and/or the provision of additional information; so that the application form meets all the requirements;
(iii) scheduling any necessary appointments.

The Company's Customer Service is always available (24 hours / 7 days a week) to answer any questions you may have about the application process for the application process, the completion of the application form and/or scheduling any necessary appointments.

For more information, see the “Customer Service” section of these Terms and Conditions.

Remarks:

The Company is not a law firm and, therefore, does not provide legal advice, and/or legal representation, and cannot be considered as your legal representative before any public or private entity. Our professional assistance services offered through this website do not replace, in any case, a licensed attorney or specialized law firm. If you consider that you may require legal assistance due to your personal circumstances, it is suggested that you contact a licensed attorney or law firm.
The Company cannot guarantee the result (approval, denial or acceptance) of any application or request submitted to any relevant governmental agency. The approval of the products is the exclusive competence of the relevant regulatory authorities.

In addition to the above, the following private additional services are offered on this website by the Company:

A. Denial Protection Service

This Service grants the Customers who purchase it, the option to freely decide if to reapply for a B1/B2 visa or Canada visa, in case elevant consulate, embassy or agency has denied their first (previous) visa application through our website. In the event that the Customer decides to reapply for the visa:

He/she will only have to pay the consular fees for the new application - our assistance services will be provided free of charge
He/she acknowledges that the Company cannot guarantee the result (approval or denial) of the second (new) application.

Remarks:

The “Denial Protection Service” is optional to be purchased for each User
The “Denial Protection Service” is personal for each applicant. Therefore, each applicant can only use the Service if it was added to his/her application.
The applicant can only ask us to activate the “Denial Protection Service”, in case his/her first (previous) B1/B2 or Canada visa application has been denied by the relevant consulate or embassy (Note: the grounds for refusal of a B1/B2 or Canada visa can be consulted on the official website of the relevant consulate or embassy).
Customers who have purchased the “Denial Protection Service” will have one (1) year from the date of the consular interview to ask us to reapply for a B1/B2 visa or Canada visa. This Service can only be used once.
The cost of the “Denial Protection Service” is non refundable.
The Company reserves the right to ask the Customer to provide the official document and/or email that the relevant consulate or embassy has refused his/her first (previous) B1/B2 visa or Canada visa application.
The Company reserves the right to not activate the “Denial Protection Service” for a Customer, in case the relevant consulate or embassy has indicated a ground for refusal of the B1/B2 or Canada visa application that cannot be remedied - at least in a short/medium term -.
The “Denial Protection Service” will only be used for the purposes indicated and in accordance with the conditions described in this section of these Terms and Conditions.

B. Priority Service

By purchasing our Priority Service, you will be entitled to an expedited processing of your requests, ensuring that your needs are taken care of promptly and efficiently. Your requests will be prioritized over those of other clients, guaranteeing a faster and smoother experience with our services.

Remarks:

The “Priority Service” is optional to be purchased for each User. Customers will have the option to select the Priority Service on the payment page.
This preferential treatment is subject to availability and may be limited to a certain number of requests per customer.
We reserve the right to modify or terminate this feature at any time without prior notice.

Please check the “Costs” and “Exclusion of liability” sections of these Terms and Conditions in connection with this section.

C. Coverage Plan

By purchasing the Coverage Plan service, the client will have access to a free trial period, which allows for the enjoyment of the following benefits:

Reduced price for companions;
Management of changes to the appointment date;
Modification of the form data;
Priority assistance through our 24/7 Customer Support service;
Personalized tracking of the step-by-step process.

Remarks:

Once the free trial period has ended, the client will be charged the corresponding service fee, in accordance with the rates currently in effect and applicable at the time. This charge will be made on a recurring basis, monthly, unless the client cancels the service.
This service is only available for payment by card and is not compatible with payments made through PagSeguro.
The "Coverage Plan" service is optional, and clients may subscribe or unsubscribe to the service via the contact form. The client’s request to cancel the service will not, under any circumstances, entitle them to a refund for any amounts paid for service for the current period or other additional services or for the primary product/service.
In the event that it is not possible to execute the payment, the Company reserves the right to try to execute the payment multiple times, in accordance with the established procedures, until it is effective.
We reserve the right to modify or terminate this service at any time without prior notice.

3. Purchasing our assistance services

To hire our services:

You must be an adult and have the legal capacity to enter into contracts, in accordance with the applicable laws and regulations of your birth and/or residence country.
You must be the parent (father/mother) and/or legal guardian in case the application for any of our services is for a minor.

To hire our Services you must follow the steps below:

Step 1: Complete the required application form

Please note that the application forms are in two (2) parts: (i) the first one includes the main information about the applicant and after completing this part, the payment for our assistance service shall be made by the customer; (ii) the second one includes other information the applicant shall provide, in accordance with the requirements established by the relevant governmental agency or entity.

Remarks:

Both parts of the application form must be completed in order to be able to perform our assistance services. The Customer may receive a few reminders to complete the missing information, but it is up to you to complete the application so that the process can continue. If the Customer does not complete all the information necessary for us to complete their application, in no case can they claim a failure to provide assistance services to the Company.
Complete the selected form with truthful, correct, and complete personal data and private information. This aspect is important so that the relevant governmental agency or entity do not find deficiencies in the information provided by you. The Customer is solely responsible for the accuracy of the data and the consequences arising therefrom.
Our application forms contain only those information fields that are strictly required by the relevant governmental agency or entity in order to process the selected form In this regard, if you provide more information than is indicated to you in relation to your request you consent to the processing of said personal data or information by the Company.
In the event that you are applying on behalf of a third party of legal age (applicant), you guarantee the Company that (i) you have informed said third party of the purposes for which their personal information will be processed and (ii) you have the consent of said third party to communicate their personal information to the Company. In the event that the third party (applicant) is a minor, the above guarantees are not applicable as long as you are his/her parent (father/mother) and/or legal guardian; If not, then the previous requirements are applicable.
In the event that you are acting in the name and on behalf of a third party, you warrant to the Company that you have the applicant's authorization to carry out all the arrangements and/or requests related to his/her application.

For more information on the processing that the Company carries out of the User and/or Customer's personal information, you can consult our Privacy Policy.

Step 2: Payment

On the payment page, based on the application form and process you apply for, you will be informed of:

(i) the costs of the application process for:
- Service fee for our professional assistance services.
- Applicable governmental fees where apply.
(ii) the costs of the ancillary services offered by the Company.
(iii) the available payment methods, such as:
- Payment card.
- Cash Payment.
- Instant payment method.
- Bank transfer.
Please check the Refund Policy section of these Terms and Conditions for further information.

Remarks:

In case that you are applying for a B1/B2 visa or an I-90 form the payment of our Services fee will be made separately and independently from the payment of the U.S. Government or competent Governmental Agency fees, including embassy or consulate fees.
The payment of our Services fee shall be made after completing the first part of the application form. By entering your payment information and confirming the payment of our services fee, you expressly state that: (i) you have read, understood and accept our Terms and Conditions, (ii) you wish to contract our private assistance services, in the process of submitting your application, and you agree with the price established for the services offered and displayed on our checkout page and (iii) acknowledge that you have been informed and agree with the costs of the application process.
In case of applying for a B1/B2 business and/or tourism visa the payment of the U.S. embassy or consulate fees shall be made after completing the second part of the application form. We will send the Customer a voucher (coupon) with the account number of the U.S. embassy or consulate and instructions for making the payment of said fees.
Please notice that the payment of both fees and duly completing the application form are essential requirements for rendering of our assistance services. Otherwise, we will not be able to submit the B1/B2 business and/or tourism visa application form and/or to schedule the appointment for the consular interview and no responsibility will be assumed by the Company for the lack of assistance for these reasons. Moreover, The Company may, at any time, cancel the provision of services if the Customer fails to comply with the mentioned conditions.
If you detect an undue or unacknowledged charge in your card concerning our assistance services, contact our 24/7 Customer Service so we can help you.
In the case that you are applying for a Canada visa, the Service fee and the Canada Government fees will be paid in the same payment process and at the same time to our Company.

For more information, check the sections “Service Costs” and “Cancellation of Services” down below of these Terms and Conditions.

If you have any questions or concerns about our services and/or the costs before confirming the payment of our service fee, please contact our Customer Service.

4. Starting our assistance services

Our professional assistance services will start once the Company can confirm that our private fee has been paid and/or authorized, depending on the payment method selected by the User (Customer). Please bear in mind that card payments are usually confirmed in a few seconds/minutes while other payment methods may take a few days to be confirmed to the Company.

In case of selecting a payment method other than "payment by card", the Customer is recommended to pay our service fee as soon as possible, within the validity period indicated in the same selected payment method.

The Customer has one (1) year to enjoy our assistance services, after which period, if not used, the Customer shall not request the provision of the Services. In this regard, please check the section “Cancellation of Services” down below of these Terms and Conditions.

Remarks:

If the charge has been authorized, you will receive a payment confirmation email both from the Merchant of Record and from its payment service provider. The contract for the provision of professional assistance services is considered formalized at the date of receiving the payment confirmation email and, in consequence, you authorize us to act on your behalf.
If the charge has not been authorized by your bank, the Company reserves the right not to provide professional assistance services. In this regard, please note that:
- If your credit or debit card has been blocked, rejected, or has expired, it will not be possible to charge the costs. For any financial problem that you may have, you should contact your bank.
- Credit cards are subject to controls and authorizations by the issuing bank. In such cases, we recommend that you contact your bank in order to confirm the legitimacy of our charge. If said entity does not authorize the charge sought, the Company will not provide its professional assistance services and will not assume any type of responsibility in this regard.
If you have checked your bank account and the charge of our services fee appears, but you have not received the confirmation email, please contact our Customer Service via Contact Form or email: info@usformrenew.com so we can help you.
Similarly, if you detect an error in the charge made for our services fee, do not hesitate to contact our Customer Service to regularize the situation.
Additionally, you will receive other emails, depending on the process you selected (by way of example but not limited to): (i) with instructions to complete the second part of the application form for obtaining or renewing the B1/B2 visa that you have selected, (ii) with a voucher (coupon) with the instructions for the payment of consular fees, (iii) requesting additional information that you must provide together with the application form, (iii) and (iii) if needed, to assist you with technical assistance or to remind you of outstanding amounts due.

The Company reserves the right to cancel, at its sole discretion, the provision of the assistance services if certain circumstances, beyond your control and beyond what is reasonably expected of us as intermediary, and that prevent or difficult the provision of the services, take place. For more information, see the section “Cancellation of Services”.

5. Service Costs

As explained previously, the applicable costs must be differentiated between the types of service that the Client applies to, specifically:

If you make a B1/B2 visa application each of the payment items are paid separately:

assistance service fee + ancillary services costs
consular fee

If you make a Canada visa application the Service fee, the Canada Government fees and/or other extra fees applicable will be paid in the same payment process and at the same time to our Company.

If you make an I-90 application each of the payment items are paid separately:

assistance service fee + ancillary services costs
USCIS fees

Remarks:

On the homepage of this website and/or on the payment page, the methods that are allowed for making the payment of our service fee are shown. Do not try to make a different payment or using methods/platforms other than those expressly indicated. If you do, the Company will not assume any responsibility for any loss of money or damage that may arise from such action.
Our service fee (for interests or business objectives) as well as the consular fees (for any reason) can be updated at any time, without the need for prior notice to you and the change will be effective immediately, at the time they are published on this website. However, the changes will not be retroactive: the Customer who hired our services prior to the fee change will not be affected by said change.
Our service fee may vary depending on the country where the applicant wants to submit the application form to obtain or renew the business and/or tourist visa B1/B2 and or Canada visa and, in addition, depending on the current exchange rate of the local currency in which the Customer wishes to make the payment and/or the fees that may be applied by the bank issuing the debit/credit card used to make the payment of the private service fee. This amount will be displayed on the payment page of our website, including applicable taxes.
If you do not agree with our service fee, you should not enter your payment information. If you do, you acknowledge and confirm that:
- You have been informed and agree with our service fee and that you have been informed that consular fees are paid separately.
- You are the owner or legitimate holder of the credit or debit card that you have entered to pay the aforementioned costs. Therefore, the Company will not assume any responsibility in this regard, since such circumstances are beyond the reasonable control of the Company. However, if necessary, the Company will cooperate with the Customer, the Customer’s bank and/or the judicial and/or police authorities for the detection and/or investigation of fraudulent operations that are related to the card used to pay the costs of our private fees.

Other notes:

The Company will not assume any responsibility for the taxes or surcharges due to the currency exchange rate imposed by the issuing bank of the debit or credit card used to make the payment of the costs of the application form and no compensation or refund will be provided to the Customer for such circumstances.
The Company reserves the right to make, on some occasions, special offers and/or discounts on its private rate for professional services. The Customer will benefit from the offer and/or discount only if he/she accepts the promotion notice. All special offers and/or discounts will be marked as such on the website and on the page of payment of the costs of the application process . If they are not marked as such, the Company will not assume any responsibility towards the User and/or Customer in case of obvious errors. We recommend that you read the special conditions of the offers and/or discounts before accepting the promotion notice and/or confirming the payment of the costs of the application form .
The Company reserves the right to suspend, either temporarily or permanently, the offers and/or discounts on its private services fee and/or modify its particular conditions, extend the term of the same and/or immediately exclude a User of these advantages, at their discretion and without prior notice, in the event of detecting any anomaly, abuse or unethical behavior of the User (by way of example but not limited to: massive selection of business visa application forms and/or tourism B1/B2 and Canada, fraudulent activities regarding this website, among others).

Remarks regarding the consular fees and USCIS fee:

The Company does not assume any type of responsibility regarding the fees of the U.S. or Canadian embassy or consulate, since the setting of the same amount is the exclusive competence of said agencies.
Payment of the consular fees is a requirement of the Governments’ embassy or consulate to schedule the appointment for the consular interview.
To reapply for a B1/B2 Visa or Canada visa in case of a previous denial, the Customer shall again pay for the consular fees for the new application (See “Our professional assistance services” section of these Terms and Conditions).
The USCIS can also modify its fees at any time, which is a circumstance beyond our reasonable control.

For more information, see the sections "Cancellation of the provision of assistance services" and "Refund policy" of these Terms and Conditions.

6. Merchant of Record

Payments through this website may be charged, indistinctly, by the following Merchant(s) of Record:

Online Immigration SL, with TAX ID number B66801184, registered in the Mercantile Registry of Barcelona - Spain, in book 45431 sheet 103, page 487521, Registration 1, with tax address at Avda. Litoral 12 5ª planta, Barcelona 08005 - España and contact email: info@usformrenew.com.

TOP GOAL OP SERVICES LLC, with TAX ID number 88-1512147, registered in the Mercantile Registry of Miami with tax address at 8325 NE 2 AVE SUITE 205, MIAMI, FL 33138 and contact email: info@usformrenew.com.

Blue Korp Op Services LLC, with TAX ID number 87-3720594, registered in the Mercantile Registry of Houston with tax address at 1880 S Dairy Ashford rd, Suite 207, Houston, TX 77077 and contact email: info@usformrenew.com.

All Merchants of Record will make and manage the collection of the total costs of the Services offered through the present website and, where appropriate, refunds made and/or requested by the Customer. For more information, see the "Cancellation of Services" and "Refund Policy" sections of these Terms and Conditions.

All Merchants of Record will also issue the invoice for the charges made, when required by the Customer to the Customer Service. The Customer expressly authorizes the Merchant of Record to send the invoice in an electronic format, although you can also indicate to our Customer Service your desire to receive a paper invoice, in which case we will send it in this format to the postal address that you indicate to us.

To request an invoice for the assistance services charges, please contact our Customer Service through these means:

Contact form
Email: info@usformrenew.com

All Merchants of Record as well as the payment service provider have established the maximum security measures to guarantee the reliability and security of communications and interactions between the User and/or Customer and this website. In this sense, it must be denoted that the credit or debit card information used for payment is transmitted directly through a secure connection to the information systems of the Company's payment service provider/s. Consequently, the Company does not store the complete information of the credit or debit card used for payment, but only a few digits in order to identify the transaction.

7. Technical means to correct errors

Before proceeding to the payment page of our service fee, you will have the opportunity to review all the data and personal information that you have provided in your application form and to make changes if necessary. It is very important that you ensure that the information completed is true, up-to-date, and complete so that the corresponding governmental agency does not find deficiencies to be corrected in your application form, which may delay knowing the result (approval, denial or accepted) of your request.

8. Cancellation of Services

The Company, at its sole discretion, may cancel the provision of the Services in the following circumstances:

In the event of failure of the Customer to fulfill both parts of the selected application form
In the event of failure of the Customer to pay our private service fees within the established deadlines and/or instructions provided by the Company.
In the event that the payment of our private services has not been authorized by the payment entity owner and/or operator of the payment method selected by the Customer.
In the event of failure of the Customer to pay the voucher (coupon) of the consular fees if applying for a B1/B2 Visa.
In the event of failure of the Customer to respond to requests for the provision of documentation or correction of information, failure in responding to any clarification requests from the Customer Service in order to properly submit the application form.
After contracting our services, the Customer submits the application on his/her own and informs the company about it.
In the event the Customer changes on his/her own the credentials to his/her user account in the official government platforms/websites.
In the event of the closure of the relevant government agency or consulate in charge of the Customer’s B1/B2, Canada visa, and/or I90 visa application.
In the event that the Customer does not arrive or arrives late and as a result the Customer misses the appointment scheduled.
In the event of failure of the Customer to comply with any clause/s of these Terms and Conditions.
Business decisions.

If our assistance services are canceled for the above reasons:

the Customer will be duly informed of this, and will be provided with timely information so that he/she can continue with the visa application process on his/her own.
the Company will not issue a refund of our service fee.

9. Refund Policy

PAYMENT METHOD	REFUND METHOD	DEADLINE REFUND
Previous note: By entering your payment information, you agree to the contracted services and their costs. In this regard, we remind you that the costs of the selected application are informed on the homepage of this website, on the payment page and in the payment confirmation email.
Card payment (e.g: Visa, Mastercard, etc.)	Rules for all countries except Brazil: Only card payments that have been made through our website will be refunded. Card payments made outside of our website, through any type of third party or payment channel/mechanism, will NOT be refunded. Rules for Brazil: Card payments will be refunded regardless of whether the payment was made on our website, or through a third party. If applicable refund, it will be made directly to the same credit/debit card used to make the payment. Exceptionally, due to operational issues or circumstances beyond our reasonable control, the applicable refunds can be made via bank transfer.	30 calendar days from the date of receipt of the e-mail confirming the payment.
Cash Payment (e.g: Boleto)	In case you choose this payment method, please note that: Refunds are only offered for cash payments in Brazil. Refunds for cash payments in other countries are not offered.	30 calendar days from the date of receipt of the e-mail confirming the payment.
Instant payment method (e.g: Pix)	In case you choose this payment method, please note that: Refunds are only offered for instant payments in Brazil. Refunds for instant payments methods in other countries are not offered.	30 calendar days from the date of receipt of the e-mail confirming the payment.
Bank transfer	In case you choose this payment method, please note that: Refunds are only offered for bank transfer in Brazil. Refunds for bank transfer in other countries are not offered.	30 calendar days from the date of receipt of the e-mail confirming the payment.

The refund request shall be sent to our 24/7 Customer Service through these means:

Contact form
Email: info@usformrenew.com

In order to properly identify your “Customer file” and payment made, as well as for reasons of security and confidentiality of personal data, the Customer may be asked to provide the following information regarding the payments made and/or the application form (by way of example but not limited to):

(i) the same personal data provided in the application form (i.e contact email, applicant’s name and surname, ID/passport number); and
(ii) the same Customer ID/Order Code (reference provided to the Customer in our service fee payment confirmation email).
(iii) provide proof of payment.
(iv) other additional information regarding your application and/or order.

Remarks:

We reserve the right to refuse refund requests:
- that do not meet the above requirements. Only in very specific cases, due to particular circumstances of the Customer that will be assessed at the Company’s discretion, refund requests will be accepted even if the requirements are not met.
- in the event that the Customer has been notified of the cancellation of our assistance services. See “Cancellation of Services” section of these Terms and Conditions to know more.
- If the Consumer has selected the “priority service” option and the Customer has received the (payment order) for payment of consular fees → The amount not will be refunded.
If the refund request meets the above requirements and it is approved, the amount refunded will be as follows for all payments methods:

B1/B2 Applications

Full Refund Customers will be eligible for a full refund of our service fee as long as they have not completed the form and have not been redirected to the Thank You page.
Partial Refund Once the form has been completed and the customer has been directed to the Thank You page, a partial refund will apply as follows:
- 50% of our service fee will be refunded.
- 100% of the Insurance fee will be refunded.
- 0% of the Priority fee will be refunded.

VCA Applications

Full Refund Customers will be eligible for a full refund of our service fee as long as they have not completed the form and have not been redirected to the Thank You page.
Partial Refund Partial refunds will apply according to the status of the application:
1. From “form completed and Thank You page directed”
  - 50% of the Form fee will be refunded.
  - 100% of the Insurance fee will be refunded.
  - 0% of the Priority fee will be refunded.
  - 100% of the Government fee will be refunded.
2. If the application has reached “Submitted” to the Canadian Government
  - 50% of the Form fee will be refunded.
  - 100% of the Insurance fee will be refunded.
  - 0% refund of Insurance, Priority, or Government fees.

I90 Green Card Renewal Applications

Full Refund Customers will be eligible for a full refund of our service fee as long as they have not completed the form and have not been redirected to the Thank You page.
Partial Refund Once the form has been completed and the customer has been directed to the Thank You page, a partial refund will apply as follows:
- 50% of our service fee will be refunded.
- 100% of the Insurance fee will be refunded.
- 0% of the Priority fee will be refunded.

Notes:

The Company will not be responsible for reimbursing any type of handling fee, commission and/or expense applied by the entity that owns and/or operates the payment method selected by the Customer. If the Customer wants to request the reimbursement of this type of charges, he/she must personally contact the owner or operator of the payment method.

The resolution of the refund request will be communicated to the Customer via the contact email provided in the application form. The refund process may take up to a few days to be completed, from the time the refund is issued.

In the applicable cases, the cost of the "Denial Protection Service" will be refundable once our service fee has been approved for reimbursement to the Customer, regardless of whether a full or partial refund has been granted. Notwithstanding the foregoing, such cost shall not be refundable once the order has been completed and closed.

In the applicable cases, the refund of the “Priority Service” cost shall be conditioned to the full refund of our service fee, not applicable in any other case.

If the refund request meets the above requirements and it is approved, our payment service provider will contact the Customer in order to process the refund (50% or 100%) approved by the Company. Please bear in mind that the payment service provider may ask you to provide specific information to process the refund (e.g: bank details).
If you are only applying for a B1/B2 visa the U.S. embassy or consulate does not reimburse the fees for the evaluation of the B1/B2 visa application form and the consular interview. Therefore, we cannot be held responsible for the reimbursement of these fees.
If you are only applying for a Canada visa the Government of Canada fees in any case does not reimburse.
Requesting a refund through your bank (charge dispute) does not guarantee you the reimbursement of our service fee and is a slower process than contacting our Customer Service. Before contacting your bank, we recommend that you contact us so that we can process your request more quickly. Your bank will ask you for the reasons for the chargeback. These reasons must be valid and justifiable on your part. Our Company will carefully review the reasons on which you base your refund request through your bank. In this regard, please note that those refund requests that are considered fraudulent will be reported to the competent authorities, along with all customer data associated with the transaction, in compliance with our legal obligations and in legitimate defense of our interests and rights.

For any further information about our Refund Policy, please do not hesitate to contact our Customer Service team through the above mentioned channels, and we take all appropriate actions to remedy the situation raised.

10. Right of withdrawal

In accordance with the exceptions established by the applicable laws and regulations in force, the application form is a clearly personalized document since it contains the personal information of the visa applicant and is generated exclusively for the Customer. Therefore, the right of withdrawal is not applicable and, therefore, the Customer cannot exercise it.

11. Exclusion of liability

In accordance with the information provided in the sections "Our professional assistance services", “Purchasing our professional assistance services", "Service costs”, “Cancellation of Services”, and “Refund Policy” of these Terms and Conditions:

The responsibility of the Company is limited to providing support to the Customer in filling out the application form for selected product and service so that it meets all the information and form requirements established by the relevant governmental agency or entity
The Company will not assume any type of responsibility for the following circumstances (by way of example but not limited to):
- The cancellation of the Services for the reasons mentioned above in the section “Cancellation of Services” of these Terms and Conditions.
- Delays in submitting the application form before the relevant governmental agency or entity due to the Customer’s late payment of our service fee, i.e. outside the recommended deadlines or the Customer’s failure to submit the form on time, as required.
- Delays in scheduling an appointment by Customer Service because the Customer has not made the payment of official fees (where applicable to the service contracted).
- Approval or denial of the application by the relevant governmental agency or entity, for any reason. In this sense, the Company will not assume any responsibility (and therefore, will not refund) any travel expense incurred by the Customer without having previously obtained the requested document or approval, etc.
- Delays in the processing or resolution of the application due to corrections, updates, or additional information requested by the competent authority, including instances where the authority identifies inaccurate, incomplete, or incorrect information that must be corrected by the Customer.
- Cancellation of the previously scheduled required appointment, without notification or notice from the relevant governmental agency or entity.
- Rescheduling of the prior required appointment by the relevant governmental agency or entity whether or not it has informed of the reasons for rescheduling.
- The Customer does not go to the required appointment for reasons unrelated to the Company.
- The Customer goes to the required appointment without all the information required to assess the application.
- The Customer goes to the relevant governmental agency or entity for the required appointment at a date or location other than the one indicated in the interview confirmation instructions provided to the Customer via email.
- The Customer does not collect the relevant documentation at the pick up point indicated by the relevant governmental agency or entity and/or does not collect the document within the period indicated. In this sense, the Company will not assume any type of responsibility because the Customer does not have his/her relevant documentation .
- Payment of one or more application forms is made with the same debit or credit card, and the individual who has hired our services by confirming the payment is not the cardholder or a legitimate cardholder (an individual who is authorized by the cardholder to use the card to contract our services).
- The cardholder does not match with the applicant.
- Handling fee, surcharge and/or commissions applied by the owner and/or operator of the payment method selected by the Customer.
- The Customer is not an adult and/or does not have the legal capacity to hire our professional assistance services according to the laws and regulations of their country of birth or residence.
- The illicit processing of personal information of an applicant of legal age because the transferor has not obtained the express consent of said applicant for the communication of their information to the Company. In this case, the reasonable effort of the Company will be limited to informing the applicant about how their personal information has been accessed and (i) requesting their express consent to continue the processing of their data (ii) if necessary, request the transferor of the information to confirm that they had the consent of the owner of the personal data to communicate it to the Company.
- The illicit processing of personal information of an applicant who is a minor, since the transferor is not his or her parent (father or mother) and/or legal guardian. In this case, as soon as the Company detects this circumstance, it will proceed to take the measures it deems appropriate to resolve the situation.

12. Applicable law and jurisdiction

These Terms and Conditions have been created and will be governed by the applicable laws and regulations in force in Spain.

In case of any controversy or disagreement that may arise or be related between the User and/or Customer and the Company by these Terms and Conditions, it will be subject to the non-exclusive jurisdiction of the courts and/or competent courts of the place of residence of the User and/or Customer.

The nullity, total or partial, of any of the clauses of these Terms and Conditions will not affect the validity of the other provisions.

The decision by the Company not to exercise any right provided or derived from these Terms and Conditions shall not be construed under any circumstances as a waiver of said right, unless the Company expressly rejects it in writing or there is a prescription legal action that corresponds in each case according to applicable laws and regulations.

13. Customer Service

A Customer Service is available 24/7 to facilitate communication between you and the Company, which can be contacted via:

contact form.
email: info@usformrenew.com

The Customer Service will respond to questions, suggestions, and/or complaints related to the professional assistance services that the Company offers in relation to the application processes available. Likewise, the Customer Service will manage the refund requests that, where appropriate, the Customer makes.

In order to properly identify your Customer file in our information systems and confirm that you are or have been, effectively, a Customer of the Company, as well as for reasons of security and confidentiality of personal data; before proceeding to attend and respond to the request made, the Customer Service agents may ask you:

Customer ID (Order Code), this is the number that was provided to you with the payment confirmation email of our professional services rate; and/or
Your identification data.

Likewise, if you are a third party, other than the applicant, you may be required to provide supporting documentation that you are authorized by the applicant to make, on his/her behalf, any request in regards to his/her application and/or our assistance services. This requirement will not be applicable to parents and/or legal guardians of a minor applicant, who wish to make a request regarding their minor child's and/or ward's application and/or our assistance services in connection with the minor's application.

The communications of each Customer are carefully reviewed, individually, so an attempt will be made to respond in the shortest possible time and, in any case, within the period established by the applicable laws and applicable regulations.

For information on how the Company processes personal data and/or information you have provided during the call to verify your identity as our Customer, you may refer to our Privacy Policy.